You can now register to book and cancel GP appointments online through the NHS My Health On Line Portal. Once you have completed the registration process (registration forms are available from Reception or by clicking on this link - MHOL Application for Access.doc) and been provided with a login you will have be able to book and cancel appointments online.
When you call the surgery to make an appointment, the receptionist will ask you if you require a soon or a routine appointment. Reception staff are trained to provide advice and care navigation to all patients, in order that they can be directed to the most appropriate healthcare professional, which may not always be a GP.
Effective signposting will include referral to your community pharmacy for conditions which fall under the Common Ailments Scheme, Dentists for a teeth-related issues and Opticians for all eye-related problems.
We also have access to community physiotherapy services which can be accessed without the need to see or speak to your GP. You can make a physiotherapy appointment at Reception. Our Mental Health workers can also be accessed by making an appointment at Reception.
If you request a soon appointment you will be offered one with the next available doctor within the next 2-3 working days.
Please note that emergency same-day appointments will only be offered to patients once they have spoken to a doctor and the doctor has deemed that this is clinically appropriate. We encourage all requests for emergency appointments to be made before 10am each day so that we have enough clinical resources available to deal with these requests.
If you have a problem which you consider to be an emergency then the receptionist will take your contact details and will ask for a brief description of the problem and will then arrange for a doctor to call you back to discuss the problem. Please ensure you give the receptionist the correct contact number and ensure you are able to take the doctor’s call. Once you have spoken to the doctor they will then schedule either an emergency, soon or routine appointment as appropriate.
Please note that emergency same-day face to face appointments will only be offered to patients once they have spoken to a doctor and the doctor has deemed that this is clinically appropriate.
Remember we have much better facilities for seeing you and examining in the surgery premises. Please ensure you telephone reception before 10:00 if you are requesting a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and the Doctor will also contact you by telephone beforehand to decide if a home visit is appropriate and how urgently a visit is needed.
Reception staff will ask all patients who are requesting a home visit for details of the medical problem and will also take a contact telephone number in order for the Doctor to call the patient back to assess the urgency. Home visits are only undertaken where they are deemed clinically necessary by the GP.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Doctors will be happy to provide telephone advice to you. Please ask the receptionist if you wish to speak to a doctor. Surgery consultations are not interrupted so you may have to wait for a return call. NOTE THAT ALL TELEPHONE CALLS TO AND FROM THE SURGERY ARE RECORDED FOR TRAINING AND SECURITY PURPOSES.
Parking and Access
Our Surgery is purpose-built and suitable for patients with physical disabilities with ramp access. All consulting rooms are located on the ground floor of the building. There are parking spaces for 22 cars as well as a cycle parking area, which are provided for the use of patients. If you find that the car park is full there is a public car park situated behind the surgery.
Access to the pharmacy is through the entrance at the public car park.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
SMS and Text messages
We have a texting service which allows you to receive confirmation and reminders about your appointments.
We also provide health information to patients via SMS and use this in cases where we may not have been able to successfully contact you by other means.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Meddygfa Canna Surgery is proud to be actively involved in the training of future generations of doctors and general practitioners. We provide teaching for 3rd and 5th year medical students at different times of the academic year. You will be informed if a student will be accompanying a particular doctor when you book your appointment. If you do not wish a student to be present during your consultation, please advise the receptionist who will arrange an appointment with another doctor or with the doctor of your choice on a different day.
We are recognised as a Postgraduate Training practice, affiliated to the Cardiff University School of Medicine, to provide postgraduate education to GP Registrars.
Registrars are medically qualified and many have a great deal of hospital experience. Their training in the practice is centered on the role of the General Practitioner. They are available for consultations in exactly the same way as all other doctors in the practice.
Our current GP Registrars are:
- Dr Timothy Elvidge (M) From November 2022 to March 2024
- Dr Amjad Mahmood (M) From February 2023 to August 2023
For consultations with a GP Registrar, please speak to reception.
We are proud to be actively involved in the training of future generations of doctors. We teach medical students from Cardiff University School of Medicine. They may, with your consent, sit in with the GP during your consultations and/or see you independently under the supervision of a GP.
You have the right to decline to see students. Please let reception know, at the time of booking, if you do not wish to see them and we will ensure that you are offered alternative appointments.
Occasionally we may telephone you to ask if students can visit you at home to discuss your condition(s). Again you have the right to decline if you do not feel this is appropriate for you. Please be assured that should you not want to see students then this will not in any way affect the treatment or care we give you.
We completely understand that there may be instances where you do not wish a student to be present during your consultation with the GP. We would ask that you make us aware of your preference not to have students present by informing the reception staff on arrival.