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Croeso i wefan Meddygfa Canna.

Welcome to the webpage of Meddygfa Canna Surgery.

Important Information:- 

Bank Holiday - Monday 25th May 2020 - Please note that the surgery will be closed on the forthcoming Bank Holiday - Monday 25th May 2020.

Note - we had previously advertised that we would be open on the above day, however this is now not the case due to changes in the commissioning of this service by the Health Board.

If you require urgent medical attention when the surgery is closed please contact the GP Out of Hours Service on Cardiff (02920) 444500.

Coronavirus   Patient Update 

Novel Coronavirus – advice for patients


The latest advice is to self-isolate for 7 days if you have a new continuous cough or high temperature.


If you live with other people, the entire household should stay at home for 14 days from the day the first person gets symptoms.


If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days. If you have to stay at home together, try to keep away from each other as much as possible.


If you are worried about symptoms of Coronavirus you should use the NHS Direct Wales online symptom checker at   


You should only call 111 if the symptom checker advises you to.


Please do not attend your GP surgery, community pharmacy or A&E department if you have any symptoms of Novel Coronavirus to stop the spread of infection.


You can help stop the spread of Novel Coronavirus by ensuring you practise good hygiene. Cough and sneeze into a tissue, bin it and immediately wash your hands with soap and hot water for at least 20 seconds.


For up to date advice please visit  

Please help us to help you

Please avoid coming into the Practice premises. We hope these points will help you.

In an effort to minimise risk of infection to patients and staff and to cope with unprecedented demand on our service, we are making changes to the way the Practice works. Your co-operation & patience is appreciated. This will be reviewed daily and updated as appropriate.

If you have a fever or a new continuous cough - please do not attend the surgery You should self-isolate and follow Public Health advice.  Information can be found on the Public Health Website at:-

Access to the surgery will only be allowed on the direction of a member of clinical staff. Please do not attend the surgery unless you have been instructed to do so. Keep up to date by checking our website and social media. Share this information with others - including those with no internet access. We are unable to respond to individual Facebook comments and queries.

    • All non-essential appointments are cancelled. If you have a pre-booked appointment the Practice will try to contact you over the coming days. You may be offered a telephone consultation with a clinician instead.
  • If you have My Health OnLine you can cancel your appointment yourself.
  • If you have an Appointment reminder via text message, you can cancel that way too.
  • For urgent appointments, visits requests or advice please telephone the Practice a member of the clinical team will ring you back. Please assist by giving the receptionists clear information and confirm your contact details.
  • Essential nursing appointments e.g Warfarin monitoring. We will inform you if your appointment is cancelled. If you become unwell please contact the Practice before attending.
  • The appointments book going forward is currently closed
  • Repeat Prescriptions Order as usual   (we will be reviewing this) Using My Health Online, if you have that service Sending a request via the post - or dropping into the surgery postbox at the main entrance. If you wish your prescription to be posted back to you then you should include a stamped self-addressed envelope Prescriptions can be sent to a pharmacy of your choice by request – please indicate this on your order slip.
  • All routine work has been suspended. This includes routine recalls for annual reviews, copies of records and form requests.
  • The Practice will not be providing letters or sick notes to any patient who has been advised to or has chosen to self-isolate.Members of the Practice team also have to follow Public Health Advice and may need to self-isolate, and in the event of schools closing further staff may not be able to work - this will have an impact on our staffing levels and services.
  • We realise that some patients may find these changes frustrating, however verbal abuse to any member of the Practice team will not be tolerated.
  • Remember to help stop the spread of the virus: Self-isolate if you have symptoms or are feeling unwell. Wash your hands regularly with hot water and soap. Carry disposable tissues with you at all times. Catch coughs and sneezes in a tissue, and dispose of safely immediately. 
  • Thank you.

  • Help family, friends or neighbours who may be self-isolating or those having difficulty with shopping or collecting prescriptions - or who may just need a reassuring chat with someone. Information and advice for us and our patients will change and perhaps at short notice. We apologise that due to these current pressures a Welsh translation will be not be possible for every update on our website/social media.

Meddygfa Canna Surgery

If you are concerned about Coronavirus please visit the NHS Direct/111 Symptom Checker and follow the questions.  This will then guide you through the next steps to take.  The link is below:-

Please do not attend the surgery if you are experiencing symptoms that may suggest you have the virus, or you have been in close contact with a confirmed case.

We have temporarily suspended on line appointment booking as a precautionary measure.


Copy of SHIELDING letter from Government

This is a copy of the letter that the Government has sent to patients that they have identified as high risk and therefore need to remain at home for 12 weeks. Please follow the advice on the letter and access support services if you need help to remain at home. Anyone in this position who needs assistance to buy provision should call the Advice line on 029 2087 1071 to be put in touch with volunteers who are able to help with shopping. This service is only for those with no-one else available to help.

Appendix 2



You are receiving this letter because you have an existing health issue – or you care for someone who does. This means it is very important you take extra steps to avoid catching coronavirus (also known as COVID-19).

For most people coronavirus will be a mild illness. Some people with existing health issues can get seriously ill if they get the virus.

We want to do everything we can to keep you safe. But we need your help.

It is important you stay safe and keep getting the treatment and care you need. We also need you to follow some important advice.

This letter tells you how to look after yourself and about the help you can get.

The best way to avoid getting coronavirus is to stay at home for the next 12 weeks. You should not have any visitors apart from your carers and healthcare workers.

You, or the person you care for, should:

  • Avoid any contact with anyone who has a high temperature (above 37.8 °C) or a new and continuous cough. These are symptoms of coronavirus.
  • Stay at home for the next 12 weeks.
  • Stay away from people, even friends and family. Do not go out at all.
  • Arrange for food and medicine to be delivered to your home. It should be left at the door so you don’t come in to contact with anyone.
  • Keep in touch with people using the phone, the internet and social media.
  • Use the phone or internet to contact your GP or the other services you need.
  • Wash your hands regularly with soap and warm water for at least 20 seconds. Make sure carers and healthcare workers do the same when they visit.



If you live with someone, or care for someone with an existing health issue, you should:

  • Try to keep away from them as much as you can. Try not to be in the same room. If you have to be in the same room try and keep a window open.
  • Keep three steps away from other people. Do not sleep in the same bed if you can avoid it.
  • Do not share towels. Use different bathrooms if you can. If you share a bathroom, clean it after every use.
  • Avoid using the kitchen at the same time as others and eat your meals in separate rooms. Clean all cups, plates and cutlery thoroughly.


Ask friends, family or neighbours to bring you food and medicine. Please ask them to follow the advice in this letter.

If you do not have people who can help, you should call your local council. You can find the number at the end of this letter.

You will continue to get the healthcare you need during this period. Your GP practice and hospital care team know you are at a higher risk. They will be in touch if any changes are needed to your care.

If you or the person you care for develops symptoms of coronavirus – a high temperature (above 37.8 °C) or a new and continuous cough – you should use the online coronavirus service ( or, if you do not have access to the internet, call 111.

Please see the following detailed, advice:

  • Carers and support workers who come to your home

Carers or support workers who support you with your everyday needs can continue to visit you, unless they have symptoms of coronavirus.

All carers or support workers must wash their hands with soap and warm water for 20 seconds when they enter your home and often while they are in your home.

It is a good idea to speak to your carers now and make a plan about what would happen if one of them becomes unwell.

If you don’t have friends or family who can help, contact your local council. Contact details for each local council are included at the end of this letter.


  1. Your medicines

If you do not have your prescriptions collected or delivered, you will need to arrange this.

  1. Ask someone who can pick up your prescription from your local pharmacy to help (this is the best option).
  2. If you do not have anyone who can help, telephone your pharmacy and ask them to deliver your prescription. Let them know you are in a high-risk group and are being asked to stay at home for 12 weeks.

You may also need to arrange any specialist medication prescribed to you by your hospital care team to be collected or delivered to you.


  • Planned GP appointments

Wherever possible, GP appointments will be provided by phone, email or online. If you need to be seen, your GP practice will contact you to let you know what you should do.

  1. Planned hospital appointments

Your hospital or clinic will contact you if any changes need to be made to your care or treatment. Please phone your hospital or clinic if you have any questions about your appointment.

Some hospital appointments may need to be cancelled or postponed. This is part of the plans to help the NHS to respond to the coronavirus outbreak. You will still be able to contact your hospital care team if you have an urgent issue.

  1. Support with daily living Please discuss any needs you have with your carers, family, friends, neighbours or local community groups to see how they can support you.

If you do not have anyone who can help you, please contact your local council. The contact details for each local council are at the end of this letter.

If you are employed, please show this letter to your employer. You cannot go to your normal place of work – you will need to work at home for the next 12 weeks. You do not need to get a fit note from your GP.

If you need help from the welfare system visit:


  • Urgent medical attention

If you have an urgent medical question relating to your existing medical condition, or about the person you are caring for, contact your GP practice, or your specialist hospital care team. Where possible, you will be supported by phone, or online. If your doctor decides you need to be seen, the NHS will contact you to arrange how to do this.

  1. What if I get coronavirus?

If you, or the person you care for, develop symptoms of coronavirus - a high temperature (above 37.8 °C) or a new and continuous cough - you should use the online coronavirus service ( or, if you do not have access to the internet, call 111.


If you get coronavirus and you need to go to hospital you will need to take a bag with the things you need for an overnight stay. Take an emergency contact number and any medication you are on.

If you have an advanced care plan, please include it.


  1. Looking after your well-being

We understand that you might be worried. Staying at home for a long time and not seeing people can be boring and lonely.

There are some things you can do to help you feel happier and less anxious. Ideas include:

  • Look for ideas for exercises to do at home on the NHS website;
  • Spend time doing things you enjoy – reading, cooking and other indoor hobbies;
  • Try to eat healthy, well-balanced meals ( ), drink enough water, exercise regularly, and try to avoid smoking, alcohol and recreational drugs;
  • Try spending time with the windows open to let in fresh air. Sit where you can see out of the window. Get some natural sunlight, get out into the garden or sit on your doorstep if you can;
  • Stay in touch with people via phone, email or social media if you can.

There are also services available to support you. Talking about worries and problems can make things easier. The C.A.L.L. Helpline is a dedicated mental health helpline for Wales, which provides confidential listening and emotional support and will help you contact support available in your local area, including voluntary and charitable organisations. It can be contacted on 0800 132 737 or by texting ‘help’ to 81066.  The C.A.L.L. website is at:

Further information about coronavirus, including the latest guidance is available on the Welsh Government and Public Health Wales websites:

We will continue to do all we can to keep you safe.

Yours sincerely,



Bank Holidays - Note the surgery will be closed on the following Bank Holidays:-  (Please note these bank holiday closures are subject to change in light of the current pandemic situation)

Friday 10th April 2020 - Good Friday  OPEN FOR EMERGENCIES ONLY

Monday 13th April 2020 - Easter Monday OPEN FOR EMERGENCIES ONLY

Friday 8th May 2020 - May Day (Moved to Friday this year)

Monday 25th May 2020 - Spring Bank Holiday

Monday 31st August 2020 - Summer Bank Holiday

Friday 25th December 2020 - Christmas Day

Monday 28th December 2020 - In Lieu of Boxing Day

Friday 1st January 2021 - New Year's Day

If you require medical attention at any time when the surgery is closed see below:-

You can visit the choose well website for useful information and symptom checkers at

Community pharmacies can provide advice and medication for lots of minor problems.

The GP out of hours service can be contacted on 02920 444500.

Note that Ambulance and A&E services are for emergency life threatenting problems only and this should be taken into consideration when choosing these services.

If you require medical attention when the surgery is closed, you have a number of options available :-

NHS Direct provide a useful symptom checker at

Community Pharmacies are all able to provide advice and in many cases medication for common ailments. A list of pharmacies and opening times can be found on the Cardiff and Vale Health Board Website at -

The GP Out Of Hours Services operates whilst surgeries are closed. This is for urgent care needs which cannot safely wait until GP practices re-open. The service can be contacted on 02920 444500.

Accident and Emergency Departments and 999 ambulance services are for immediate life threatening conditions only.

General Data Protection Regulations (GDPR)

Under the General Data Protection Regulations, which come into force on 25th May 2018, the practice has a legal responsibility to let patients know how their personal information is processed.

If you wish to view and download the practice privacy notices and informations please click on the New Patients Link at the top of this page and select the Practice Privacy Information Tab.  You will then have full access to these documents (which are in Word format),

Important News:-

Dr Alan Stone, after over 25 years of working with us here at Canna Surgery, has decided to take his retirement. We are sure you will join with us in thanking him for the outstanding work he has performed here, at Canna, in caring for the many patients he has seen over the years. We are also sure that you will want to join with us in wishing him a successful and happy retirement and we wish him well for the future. We wish to thank him for the excellent work he has done in that time and his commitment to patient care. He will be sorely missed by us and many of his patients. Dr Stone will retire from the practice on 31st August 2020.


Dr Sherif Khalifa has recently joined us and will be taking on some of his workload. We would like to welcome him to the team and look forward to his presence here for many years to come. Canna surgery goes from strength to strength and we will continue to look to the future and build our reputation for excellence in health care.


If you have previously been seen by Dr Stone then you are welcome to see whichever of our doctors you prefer. Dr Herbert and Dr Khalifa are both Welsh speakers if you would prefer to consult in Welsh. Those patients currently registered with Dr Stone will automatically be transferred to the remaining GPs within the practice


For general medical advice when the surgery is closed you can contact NHS Direct Wales on 0845 46 47.

Community pharmacies can provide advice and medication for lots of minor problems.

Note that Ambulance and A&E services are for emergency life threatenting problems only and this should be taken into consideration when choosing these services.

If you require a Doctor when the surgery is closed, please contact the GP Out of Hours Service on Cardiff 029 2044 4500.

For routine matters such as appointment bookings etc please contact the surgery during opening hours.

Helpful advice, symptom checkers and information on local services, such as pharmacy opening times can be found on the choose well wales website which can be accessed by the following link:-

Community Pharmacy Common Ailments Scheme

 Choose Pharmacy

Helpful advice, symptom checkers and information on local services, such as pharmacy opening times can be found on the choose well wales website which can be accessed by the following link:-

Repeat Prescriptions

If you wish to order your repeat medication on line, you can do this by signing up to My Health On Line (MHOL).

You can find the application form below - complete and return this to the surgery together with the required ID documents and Reception staff will register you for My Health On Line.

Online Appointment Booking and Repeat Prescription Ordering

The surgery is now able to provide patients the facility to book and cancel routine appointments and order repeat medication online using the My Health Online (MHOL) Portal.  If you wish to take advantage of this service, please complete the application form below and return it in person to the surgery together with photographic identification.  We would ask that you return the form and documents to Reception after 2.00pm daily as Reception is less busy at this time and the Reception staff will then register you to use the service and will provide you with details of how to log in.

MHOL Application Form (Use for adults)

MHOL Carer and Children (Use if you are applying on behalf of someone ie your child or someone who you care for)

Full instructions on logging on to MHOL can be accessed by clicking on the following link:-  MHOL User Guide

Note that you must create your own unique username and password at the registration stage AND enter the registration information provided to you on the welcome letter issued by Reception - see point 5 in in the MHOL User Guide in the link below.

24 Sep

Wales only - Warning of Pre 2017 My Health Online Website Being Switched Off

Please be aware, the original My Health Online website,, is due to be switched off.

All Welsh practices have been successfully migrated to the new website,, and the majority of patients have since logged in and migrated their online services accounts.

However, once the old website is switched off, any patients that have not migrated their accounts will not be able to log in and will therefore have to register as new online services patients.

MHOL User Guide

Once you have your Username and Password, you can click on the link below to take you to the Login page.  The practice ID is W97296.


For general medical advice when the surgery is closed you can contact NHS Direct Wales on 0845 46 47.

If you require a Doctor when the surgery is closed, please contact the GP Out of Hours Service on Cardiff 029 2044 4500.

For routine matters such as appointment bookings etc please contact the surgery during opening hours.

Helpful advice, symptom checkers and information on local services, such as pharmacy opening times can be found on the choose well wales website which can be accessed by the following link:-

Ladies - Important information regarding contraceptives:-

Contraceptive Coils and Implants (Known as LARCs - Long Active Reversible Contraception).

The practice, in collaboration with Cardiff and Vale Univeristy Health Board has arrangements in place with another practice in the Locality to undertake insertion of contraceptive coils and implants to patients registered with Meddygfa Canna Surgery.

This service is being provided on our behalf by Woodlands Medical Centre, Greenfarm Road, Ely, Cardiff.  CF5 4RG.  Telephone (02920) 599144, Fax (02920) 599204.

If you wish to have a contraceptive coil or implant fitted, you can self-refer to Woodlands Medical Centre without the need to see a GP or Nurse here at Meddygfa Canna Surgery.  You just need to download the applicaiton form below, titled LARC Referral, complete it in full and send it to Woodlands Medical Centre at the address shown at the top of the form.  They will then contact you to arrange an appointment.  All follow-up and after-care for devices fitted at Woodlands is carried out by them also.

Meddygfa Canna Surgery will continue to offer the contraceptive injection and the contraceptive pill and appointments for these can be made at our Reception.

LARC referral

Mental Health Information Leaflets:-

Below are links to various helplines for people wishing to find out more and get help with mental health, drug and alcohol and dementia issues.

Mental Health Helpline - C.A.L.L. provides a free, 24 hour, 7 day a week, 365 days a year Wales-wide mental health telephone helpline service.

Useful publications and helpsheets are also available from the stepiau website at

Drug and Alcohol Helpline - DAN24/7 is a free, bilingual telephone helpline providing a point of contact for anyone in Wales wanting further information or help relating to drugs and/or alcohol.

Dementia Helpline - Wales Dementia Helpline offers a free 24 hour, 7 day a week, 365 days a year support to anyone who is caring for someone with dementia, their families and friends and also provides support to those who have been diagnosed with dementia.

Appointment Reminders

The surgery has recently started sending appointment reminders and health promotion messages to patients by text message.  Please ensure we have your up to date mobile number in order that we can send you a reminder about your appointment and/or health promotion information.

Please ensure that we have your correct mobile telephone number.

WANT TO GIVE UP SMOKING - we are committed to providing support and help to patients who are considering giving up smoking.

Are you a smoker ? - are you interested in quitting ? - follow the link below to visit the Stop Smoking Wales website for lots of useful information on quitting smoking.


Appointments - When you call the surgery to make an appointment, the receptionist will ask you if you require a soon or a routine appointment.


If you request a routine appointment you will be offered one with the next available doctor within the next 2 weeks.


If you request a soon appointment you will be offered one with the next available doctor within the next 2-3 working days.


If you have a problem which you consider to be an emergency then the receptionist will take your contact details and will ask for a brief description of the problem and will then arrange for a doctor to call you back to discuss the problem.  Please ensure you give the receptionist the correct contact number and ensure you are able to take the doctor’s call.  Once you have spoken to the doctor they will then schedule either an emergency, soon or routine appointment as appropriate. 


Please note that emergency same-day appointments will only be offered to patients once they have spoken to a doctor and the doctor has deemed that this is clinically appropriate.




Pan fyddwch yn ffonio’r feddygfa i wneud apwyntiad, bydd y derbynnydd yn gofyn i chi os oes angen apwyntiad buan neu arferol arnoch.

Os byddwch yn gofyn am apwyntiad arferol byddwch yn cael cynnig un gyda'r meddyg nesaf sydd ar gael o fewn y pythefnos nesaf.


Os byddwch yn gofyn am apwyntiad buan byddwch yn cael cynnig un gyda'r meddyg nesaf sydd ar gael o fewn y 2-3 diwrnod gwaith nesaf.


Os oes gennych broblem yr ydych yn ei ystyried yn argyfwng, yna bydd y derbynnydd yn cymryd eich manylion cyswllt a threfnu i feddyg eich ffonio'n ôl i drafod y broblem.  Sicrhewch eich bod yn rhoi’r rhif cyswllt cywir i’r derbynnydd a sicrhewch eich bod yn gallu cymryd yr alwad gan y meddyg.  Unwaith y byddwch wedi siarad â'r meddyg byddant yn trefnu naill ai apwyntiad argyfwng, buan neu arferol fel y bo'n briodol.


Nodwch, os gwelwch yn dda, y bydd apwyntiadau argyfwng ar ddiwrnod y cais ond yn cael eu cynnig i gleifion ar ôl iddynt siarad â meddyg a’r meddyg yn ystyried ei fod yn glinigol addas.


We are pleased to announce the opening of our on-site pharmacy.  The Pharmacy is being operated by Rees and Moore who have relocated their business from Cowbridge Road to Meddygfa Canna Surgery.Pharmacy staff will be pleased to deal with all patients prescribing needs on site. 



We are based in the heart of Canton close to the centre of Cardiff. We are a friendly medium sized GP practice caring for 8000 patients registered with us who live in the Pontcanna, Canton, Riverside and Llandaff areas of Cardiff. We are committed to quality and high standards of personal service. We are an accredited practice providing training to future generations of general practitioners and medical students.

Rydym wedi ein lleoli yn Nhreganna yn agos i ganol Caerdydd.Mae gennym tua 7500 o gleifion yn byw yn ardaloedd Pontcanna, Treganna a Llandaf. Rydym wedi ein hawdurdodi i hyfforddi Meddygon Teulu a myfyrwyr meddygol.






Opening Hours / Oriau agor y Feddygfa

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed.

Dyma wybodaeth am oriau agor y feddygfa a beth i wneud pan fod y feddygfa ar gau.

Find out more

Repeat Prescriptions / Ail Bresgripsiwn

Do you need to re-order your medication? Visit our prescriptions page and complete the online form.

Medrwch wneud cais am  ail brescriptiwn dros y we drwy lenwi ffurflen ar lein. 

Find out more

Patient Details / Manylion Personol

There are certain circumstances in which the practice needs to contact patients at short notice.  This could be to discuss a particular result or to confirm or re-schedule a booked appointment.  It is therefore important that we hold up-to-date information.  Would you please let us know if any of your personal details change, ie change of address, new mobile or home telephone number.  Having this informaiton to hand will enable us to contact you if necessary.  You can complete a change of details form at Reception.

Weithiau byddwn angen cysylltu a chi ar fyr rybydd.Os bydd newid yn eich enw,cyfeiriad neu rhif ffon ar unrhyw adeg a wnewch chi ddweud wrthym os gwelwch yn da er mwyn sicrhau fod eich manylion yn gywir a'n galluogi i gysylltu a chi os bydd angen. Gallwch wneud hyn drwy wasgu'r botwm ar waelod y dudalen hon.

Like To Register? / Hoffech chi ymuno a'r feddygfa?

New to the area and would like to join our practice? We would be happy to help you. We only accept patients who reside within the areas referred to above.  If you are unsure if your address falls within our boundary, please contact reception.  You can download a copy of our practice Information Booklet (in PDF format) by clicking on the following link - Practice Booklet. (Please note the above changes to our appointment system which is not reflected in this issue of our practice booklet).

Os ydych newydd symud i'r ardal ac eisiau ymuno a'n practis byddwn yn hapus i'ch cynorthwyo.Rydym  ond yn derbyn cleifion sydd yn byw of fewn ffiniau'r practis.Gallwch lawr lwytho llawlyfr y feddygfa drwy glicio ar y linc yma - Llawlyr y Feddygfa (Sylwer ar ynewidiadau uchodi'nsystem apwyntiadaunad yw'n cael eiadlewyrchu yny rhifyn hwn o'nllyfrynymarfer).

Moving Home / Symud Ty

The practice is unable to treat patients who move outside our operating area.  Should you move home, you should advise us accordingly.  We can then provide you with information on how to register with a practice in your new area.  You can use the 'Change of Address' form at the bottom of this page to send us your new address electronically or call in to reception and complete the Change of Address form.

Nid ydym yn medru trin cleifion sy'n byw tu allan i ardal y practis.Os byddwch yn newid cyfeiriad a symud i ardal newydd dylech roi gwybod i ni.Gallwn eich cynghori ar sut i ymuno gyda practis yn eich ardal newydd. 

(Site updated 14/05/2020)
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