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RSV & Flu Vaccinations

Tuesday 25th February 2025 - we are currently experiencing severes staffing issues and will be prioritising strict medical emergencies for at least the next week or so. Please use NHS111 Wales and your local pharmacy for healthcare advice and treatment options.

Family and Childrens health and how to treat common illnesses in children:-

https://nhswales365.sharepoint.com/sites/CAV_Therapeutic_and_Specialised_Play_Service/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2FCAV%5FTherapeutic%5Fand%5FSpecialised%5FPlay%5FService%2FShared%20Documents%2FOther%20Services%20Information%2FFamily%20guide%20childhood%20illness%20English%2Epdf&parent=%2Fsites%2FCAV%5FTherapeutic%5Fand%5FSpecialised%5FPlay%5FService%2FShared%20Documents%2FOther%20Services%20Information

Respiratory Syncytial Virus (RSV) Vaccinations are being offered to pregnant ladies (over 28 weeks gestation) and those who are between 75 and 79 years of age.

The surgery is not undertaking these vaccination. They will be carried out by the Mass Vaccination Centres. All enquiries within Cardiff & Vale should call 02921 84 1234

Flu Vaccinations - we are now offering seasonal flu vaccination to all eligible groups. Please call the surgery on 02920 390722 to book an appointment if you are in the eligible groups.

We will be sending out SMS reminders to patients whose mobile numbers we have on our records. It is important that we have the correct contact details, so please use the form on the online forms section of this website to let us know of any changes to your telephone numbers or address.

Information

The practice is run as a partnership and operates under a GMS contract held by Drs Ganderton, Davies, Khalifa, Blyth and Wood and Cardiff and Vale University Health Board.

Below are the name and address of the Health Board, whom are responsibile for commissioning services under a GMS contract.

Cardiff and Vale Univerity Health Board, Woodland House, Maes Y Coed Road, Cardiff CF14 4TT. Telephone 02920 747 747

Unacceptable Behaviour

We are seeing an increase in the amount of unacceptable behaviour displayed against practice staff. These incidents are ofter when staff are unable to provide certain things, such as specific appointments or items on demand. Our staff will always help as best they can, but in many cases these matters are outside their control.

The GP Partners will not, under any circumstances tolerate this type of behaviour towards staff in any form (ie verbal, physical, in person or by phone) and will adopt a zero tolerance approach in all cases. THIS IS SIMPLY NOT ACCEPTABLE UNDER ANY CIRCUMSTANCES.

Anyone behaving in this way will be removed from the practice list and will have to register at another surgery and police and the Local Health Board may also be informed.

Telephone Scams

Telephone scams are on the rise. We will always ring from the surgery number and never ask for personal information. If you are not sure, then please always contact us to check that the caller is genuine.

New contact details ? change of address ? new phone number ?

Let us know if you have changed your personal details, such as your telephone number or address by using our online form. Click on the Online Forms tab at the top of this page and then choose Change your personal details. Once completed the form will be sent to us and we will update your records.

Requests for the GP to review results ordered by others

We are getting more and more requests from patients for GPs to access the results of tests that have been carried out by hospitals because they are on the portal and the GP can access them.

However GPs are not responsible for and should not be asked to either view, action or give out test results that have been requested by other doctors or hospital consultants.

These requests will be directed back to the Doctor or other hospital or organisation who requested the test. It is their clinical responsibility to read, action and communicate the result of such tests to the patient.

Important Information

Shingles

Shingles vaccinations are now available to the following eligible patients:-

Those aged 50 years of age who have a weakened immune system
Those aged 65 years of age
Those aged 70 years of ageIf you have not had your shingles vaccination as yet, please contact the surgery to make an appointment.More information is available at:-

phw.nhs.wales/topics/immunisation-and-vaccines/leaflets/adults/get-vaccinated-against-shingles/

Exams ?

We are seeing an increase in the numbers of requests where children are too unwell to sit exams. Absence from exams is treated in the same way as any other absence from school, in that no letter from your GP is required if you are too unwell. The school should be notified in the same way as any other sickness absence.

Arriving Late ?

We are seeing large numbers of patients arriving late for their appointments recently. Please note that if you arrive more than 10 minutes late for your appointment you will not be able to be seen. You will need to rebook a further appointment.

Care Navigation

You should always consult with NHS 111 by phone or online and use their symptom checkers and guidance, or you can contact your local pharmacy who can provide advice and treatment free of charge for many medical conditions BEFORE requesting an appointment to see or speak to a GP, as many problems can be treated using these options.

For dental and eye problems, you should contact your local community dentist or optician respectively.

Group A Strep

For specific information on Group A Strep and Invasive Group A watch the following video.

https://www.youtube.com/watch?v=9FVaCWgPRRo

We ask that you always visit these channels before contacting the surgery to request an appointment.

Non NHS Work

ANY NON-NHS WORK (SUCH AS PRIVATE LETTERS, REPORTS OR COMPLETION OF CLAIM FORMS ETC) MAY BE DELAYED OR SUSPENDED DEPENDING ON AVAILABILITY OF CLINICIANS. PLEASE COMPLETE THE ONLINE REQUEST AND A MEMBER OF OUR TEAM WILL CONTACT YOU TO DISCUSS ANY REQUESTS.

Cost of Living Increases

Are you struggling with money issues. Residents in Cardiff and the Vale can now access specific service to help manage finances and ensure you are receiving all benefit that you may be entitled to. See the attached flyers for more information and how to contact them. Leaflets are available in English (Eng) and Welsh (Cym).

Cost of living leaflet 23 Sept 22 template FINAL ENG.pdf

Cost of Living Help 23 Sept 2022 CYM.pdf

COL FAQ Eng FINAL.pdf

Cost of living FAQ CYM.pdf

Practice Information/Policies

NHS App - For Online Appointment Booking and Repeat Prescription Requests

We are pleased to announce that you can now access health services from Meddygfa Canna Surgery on the new NHS Wales App. The App is a simple and secure way to: book routine appointments, order repeats and view parts of your medical record. To access the App you must have a fully verified NHS Login, or a valid photo ID to prove who you are and be aged 16 or over. Download the App today or use the desktop web version available. Find out more at:

Help page NHS login - NHS Wales App

Please Note that this replaces My Health On Line (MHOL). MHOL has been terminated due to technical issues, so all MHOL users should download and use the NHS App from now on.

Practice Leaflet

Our practice leaflet can be viewed, downloaded and printed by clicking on the link below. This can be particularly useful for newly registered patients.

Practice Leaflet V1.2 Feb 25 Final.docx

Practice Registration & Change of Address Policy

Click on the link below to view our registration and change of address policy. The policy is applied to all patients in all cases where they have moved outside the practice operating area. We cannot accommodate patients who are not residing within the practice operating area under any circumstances.

Registration and change of address policy (002) (1).docx

Chaperone Policy

The practice will provide a chaperone on request and in cases where intimate examinations take place. If you wish to have a chaperone in place during your consultation, please let a member of staff know on arrival at Reception. Below is our Chaperone Policy.

Chaperone Policy Jan 24.docx

Privacy at Reception

We are aware that waiting areas can be busy with many patients waiting to be seen.

If, during your visit, you have a sensitive or private matter that you wish to dicuss with our Reception Team and do not wish to be overhead, please let us know immediately and we can take you to a more private area away from the waiting room.