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RSV & Flu Vaccinations

Respiratory Syncytial Virus (RSV) Vaccinations are being offered from 1st September 2024 to pregnant ladies (over 28 weeks gestation) and those who are between 75 and 79 years of age.

The surgery is not undertaking these vaccination. They will be carried out by the Mass Vaccination Centres. All enquiries within Cardiff & Vale should call 02921 84 1234

Flu Vaccinations - we will shortly be commencing our flu vaccination programme for 2024-25. Please call the surgery on 02920 390722 to book an appointment if you are in the eligible groups.

During the month of September, 2024 we will be offering the nasal vaccine to children aged 2 and 3 years of age under the direction of Welsh Government and the Health Board. Please call the surgery to book an appointment for your child to have their nasal flu.

All other patients, ie those over 65 years of age and those aged 18-64 in a clinical risk group will be offered their flu vaccinations from 1st October 2024 onwards, again in line with Welsh Government and Health Board directions.

Children of school age, will be offered the flu vaccination in school and will be advised of the dates by their respective schools once dates are known (we will not be sending out any reminder or calling school aged children). If your child is being educated at home, then please contact the surgery to make an appointment during the October sessions.

We will be sending out SMS reminders to patients whose mobile numbers we have on our records. It is important that we have the correct contact details, so please use the form on the online forms section of this website to let us know of any changes to your telephone numbers or address.

Information

New contact details ? change of address ? new phone number ?

Let us know if you have changed your personal details, such as your telephone number or address by using our online form. Click on the Online Forms tab at the top of this page and then choose Change your personal details. Once completed the form will be sent to us and we will update your records.

NHS Wales Experience Survey 2024/2025

Help us to shape and delivery NHS Services by completing the survey at the following link:

https://forms.office.com/e/xUKyWirydh

Thanks.

Important Information

Shingles

Shingles vaccinations are now available to the following eligible patients:-

Those aged 50 years of age who have a weakened immune system
Those aged 65 years of age
Those aged 70 years of ageIf you have not had your shingles vaccination as yet, please contact the surgery to make an appointment.More information is available at:-

phw.nhs.wales/topics/immunisation-and-vaccines/leaflets/adults/get-vaccinated-against-shingles/

Exams ?

We are seeing an increase in the numbers of requests where children are too unwell to sit exams. Absence from exams is treated in the same way as any other absence from school, in that no letter from your GP is required if you are too unwell. The school should be notified in the same way as any other sickness absence.

Arriving Late ?

We are seeing large numbers of patients arriving late for their appointments recently. Please note that if you arrive more than 10 minutes late for your appointment you will not be able to be seen. You will need to rebook a further appointment.

Care Navigation

You should always consult with NHS 111 by phone or online and use their symptom checkers and guidance, or you can contact your local pharmacy who can provide advice and treatment free of charge for many medical conditions BEFORE requesting an appointment to see or speak to a GP, as many problems can be treated using these options.

For dental and eye problems, you should contact your local community dentist or optician respectively.

Group A Strep

For specific information on Group A Strep and Invasive Group A watch the following video.

https://www.youtube.com/watch?v=9FVaCWgPRRo

We ask that you always visit these channels before contacting the surgery to request an appointment.

Non NHS Work

ANY NON-NHS WORK (SUCH AS PRIVATE LETTERS, REPORTS OR COMPLETION OF CLAIM FORMS ETC) MAY BE DELAYED OR SUSPENDED DEPENDING ON AVAILABILITY OF CLINICIANS. PLEASE COMPLETE THE ONLINE REQUEST AND A MEMBER OF OUR TEAM WILL CONTACT YOU TO DISCUSS ANY REQUESTS.

Cost of Living Increases

Are you struggling with money issues. Residents in Cardiff and the Vale can now access specific service to help manage finances and ensure you are receiving all benefit that you may be entitled to. See the attached flyers for more information and how to contact them. Leaflets are available in English (Eng) and Welsh (Cym).

Cost of living leaflet 23 Sept 22 template FINAL ENG.pdf

Cost of Living Help 23 Sept 2022 CYM.pdf

COL FAQ Eng FINAL.pdf

Cost of living FAQ CYM.pdf

Practice Information/Policies

NHS App - For Online Appointment Booking and Repeat Prescription Requests

We are pleased to announce that you can now access health services from Meddygfa Canna Surgery on the new NHS Wales App. The App is a simple and secure way to: book routine appointments, order repeats and view parts of your medical record. To access the App you must have a fully verified NHS Login, or a valid photo ID to prove who you are and be aged 16 or over. Download the App today or use the desktop web version available. Find out more at:

Help page NHS login - NHS Wales App

Please Note that this replaces My Health On Line (MHOL). MHOL has been terminated due to technical issues, so all MHOL users should download and use the NHS App from now on.

Practice Leaflet

English and Welsh versions of our practice leaflet can be viewed, downloaded and printed by clicking on the links below. These are particularly useful for newly registered patients.

Practice Leaflet Update Final 1 - Welsh.docx

Practice Leaflet Update Final.docx

Practice Registration & Change of Address Policy

Click on the link below to view our registration and change of address policy. The policy is applied to all patients in all cases where they have moved outside the practice operating area. We cannot accommodate patients who are not residing within the practice operating area under any circumstances.

Registration and change of address policy (002) (1).docx

Chaperone Policy

The practice will provide a chaperone on request and in cases where intimate examinations take place. If you wish to have a chaperone in place during your consultation, please let a member of staff know on arrival at Reception. Below is our Chaperone Policy.

Chaperone Policy Jan 24.docx

Privacy at Reception

We are aware that waiting areas can be busy with many patients waiting to be seen.

If, during your visit, you have a sensitive or private matter that you wish to dicuss with our Reception Team and do not wish to be overhead, please let us know immediately and we can take you to a more private area away from the waiting room.